Contact Us

For Aiovpt product questions or help with an order, write to support@aiovpt.com. Include your order number when available and tell us how we can help. If an item arrives damaged, defective or incorrect, clear photographs of the item and packaging help us review the issue.

Customer support

We’re available Monday–Friday, 9:00 AM–5:00 PM (EST) and aim to respond within 1 business day. Please avoid sending card numbers, account passwords or identity documents in ordinary support messages.

Business information

Anhui Caixu Trading Co., Ltd.
Operator of Aiovpt
Registered business address: Room 604, Building 20, Meichen Yage, Intersection of Linquan Road and Jiashan Road, Yaohai District, Hefei, Anhui, China
Email: support@aiovpt.com

The address above is the company’s registered business address in China. It is not our return warehouse. For a return, contact us first and follow the instructions in our Refund Policy.